Help Documentation on Software Factory

Troubleshooting Guide

Mon, 01 Jan 0001 00:00:00 +0000

Check the logs

To solve many problems, the first step is reading the logs to find the relevant error message. To do this, follow these steps:

Console logs

In order to view debug logs, which contain extra information, select the dropdown at the top that says “Default levels” and select “Verbose”.

Common issues

Mon, 01 Jan 0001 00:00:00 +0000

Common issues

This section highlights frequent challenges, errors, or obstacles you may encounter while using the Code Companion.

Keyboard shortcuts not resolving

If your keyboard shortcuts are not resolving, you may have other commands that are taking precedence over Code Companion shortcuts. You can see if this is the case, and change your shortcut mappings, in the configuration of your IDE.

Will Code Companion work on a remote SSH configuration or with my WSL?

Yes. Make sure the remote machine whitelists the following endpoints over port 443:

FAQ

Mon, 01 Jan 0001 00:00:00 +0000

General Information

What is the price?

The Code Companion costs only 30€ per user per month with unlimited requests and tokens. Only the systems limits apply. Once your TDF Account is created, the cost will be charged to your entity, like any other license or platform cost.
You can unsubscribe whenever you want on PostIT.

Is there a trial period?

You can request a trial through this form

Why OpenAI? Why not Mistral or others?

OpenAI has the advantage to be available on Azure, meaning it is served as a service and scale. The IS/IT is working on the deployment of Mistral models on premise.

What are the supported languages?

Code Companion is efficient in mainstream languages, particularly in Python, but also in JavaScript, Java, Ada, C, C++, C#, Go, Perl, PHP, Ruby, Swift, TypeScript, Shell, and more. And you can talk to Code Companion in your native language: French, English, German, Spanish or any other.

Is Code Companion searching on the internet?

No, the Code Companion does not search and give result based on live internet information.

What is the difference between Hermes, Code Companion and GitHub Copilot?

Hermes is the previous name for Code Companion, so Hermes = Code Companion.
GitHub Copilot or any other solution using public models can’t be used with C2 data. Only open source C1 data.

Setup and Installation

What IDE can I use?

Only VSCode and JetBrains IDE (IntelliJ, PyCharm) are supported for now. For others (Visual Studio, Eclipse), it’s in the backlog but we’re not working on it for the moment. And nothing is planned for vi, emacs, NetBeans and notepad++.

Is it possible to run it locally (no internet connection)?

It is not yet supported outside of TDP.

Are the updates automatically done?

No, you will need to get the latest manually through our communications since we’re not in the marketplace

Security and Data Sensitivity

What data sensitivity (C2, C3-CA, C3…) can be used on code companion? Is export controlled allowed?

C2 data is supported.
C3-CA (Cloud Authorized - in Azure) is supported.
C3-BS (Business Sensitive - on premise) is entering the Early Adoption phase.
Export controlled data are not allowed.

Code Companion is the only solution validated for Thales Data.

Contact Us

Mon, 01 Jan 0001 00:00:00 +0000

Report a bug or an issue

Encoutering an issue? If you have used Code Companion and encountered a bug, experienced unusual behavior, or simply have a question, please let us know by creating a support ticket:

Create a ticket on Post-it

Show off what you’ve built! Whether you’ve discovered a clever workaround, a creative use case or solved a tough problem, we want to hear your story.

Help Documentation on Software Factory

Troubleshooting Guide

Check the logs

Console logs

Common issues

Common issues

Keyboard shortcuts not resolving

Will Code Companion work on a remote SSH configuration or with my WSL?

FAQ

Table of Contents

General Information

Setup and Installation

Security and Data Sensitivity

Contact Us

Report a bug or an issue

Useful Links

(Un)Subscribe

Code Companion product page

FAQ’s

Community

Help Documentation on Software Factory

Troubleshooting Guide

Check the logs

Console logs

Common issues

Common issues

Keyboard shortcuts not resolving

Will Code Companion work on a remote SSH configuration or with my WSL?

FAQ

Table of Contents

General Information

Setup and Installation

Security and Data Sensitivity

Contact Us

Report a bug or an issue

Share your success story

Useful Links

(Un)Subscribe

Code Companion product page

FAQ’s

Community